Refund policy

REFUND AND RETURNS POLICY

Brand: ΒΟΑΝΗΡΓΕΣ (BOANERGES)

1. Our Policy

BOANERGES is committed to providing customers with quality streetwear products.

If you receive a defective, damaged, or incorrect item, you may contact us to request a return, replacement, repair, or refund, depending on the circumstances and applicable consumer protection laws.

Nothing in this policy limits any rights customers have under applicable South African consumer protection laws.

2. Eligible Refund Requests

Customers may request assistance if:

  • The product arrives damaged or defective.
  • The incorrect product, size, or design was delivered.
  • An order has not been delivered within a reasonable time and the customer is legally entitled to cancel or obtain a refund.
  • Another circumstance arises in which a refund is required under applicable consumer protection laws.

Change-of-mind returns will be assessed in accordance with applicable law and any relevant conditions communicated to the customer before purchase.

3. How to Request a Refund

To request a refund or report a problem with an order:

  1. Contact BOANERGES using the contact details on our website.
  2. Provide your order number and a description of the issue.
  3. Include clear photographs of the item if it is damaged, defective, or incorrect.
  4. Follow the return or resolution instructions provided by our team.

Please contact us as soon as reasonably possible after discovering a problem with your order.

Do not return an item before contacting us for instructions.

4. Refund Processing Time

Once a refund has been approved, it will be processed through the original payment method where possible.

BOANERGES aims to initiate approved refunds within 5–10 business days. The time it takes for the funds to reflect in the customer’s account may depend on the payment provider or bank.

If additional investigation is required, we will communicate with the customer.

5. Preorder Products

BOANERGES offers certain products on a preorder basis. Estimated preorder fulfilment times are communicated on the website.

If a preorder cannot be fulfilled, customers will be informed and offered an appropriate resolution, including a refund where required by applicable law.

Preorder status does not remove or limit customers’ rights under applicable consumer protection laws.

6. Contact Information

For refund or return enquiries, please contact BOANERGES through the contact details provided on our website.

Thank you for supporting BOANERGES.